Terms of Service

1. Introduction

Welcome to Tnailhour ("we," "us," "our," or the "Company"). These Terms of Service ("Terms") govern your use of our website located at tnailhour.com (the "Site") and your purchase of products from us, including but not limited to press-on nails, nail accessories, and related goods (collectively, the "Products").

By accessing or using our Site, or by placing an order for any Product, you agree to be bound by these Terms. If you do not agree to all of these Terms, you may not access the Site or purchase any Products from us.

We reserve the right to update, change, or replace any part of these Terms at any time by posting updates and/or changes to our Site. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Site following the posting of any changes constitutes acceptance of those changes.

2. Eligibility and Account Registration

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority and you have given us your consent to allow any of your minor dependents to use this Site.

You may be required to register an account to access certain features of our Site. You agree to provide accurate, current, and complete information during the registration process and to update such information to keep it accurate, current, and complete. You are solely responsible for safeguarding your account credentials and for all activities that occur under your account.

3. Products and Availability

Our Products, including press-on nails in various designs, sizes, and styles, are made available for purchase through our Site.

We have made every effort to display as accurately as possible the colors and images of our Products. However, we cannot guarantee that your device‘s display of any color will be accurate, as screen resolutions and settings may vary.

All descriptions of Products or Product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any Product at any time. Any offer for any Product made on this Site is void where prohibited.

4. Orders and Acceptance

When you place an order through our Site, you are making an offer to purchase the Products in your cart under these Terms. We reserve the right to refuse, cancel, or limit any order for any reason at our sole discretion, including but not limited to:

• Product availability;

• Errors in the description or price of a Product;

• Suspicion of fraudulent or unauthorized transaction; or

• Orders that we believe may violate these Terms or applicable law.

After you place an order, you will receive an order confirmation email acknowledging receipt of your order. This confirmation does not constitute our acceptance of your order. We are only deemed to have accepted your order when we dispatch the Product to you or when we send you a shipment confirmation email, whichever occurs first.

5. Pricing, Payment, and Taxes

All prices displayed on our Site are in USD and are subject to change without notice. We are not responsible for pricing errors, typographical errors, or other errors in pricing. If a Product‘s correct price is higher than our stated price, we will either contact you for instructions before shipping or cancel your order and notify you of such cancellation.

We accept payment through Visa, MasterCard, Google Pay, Apple Pay, Klarna, Discover, PayPal, and Shop Pay. By providing a payment method, you represent and warrant that you are authorized to use the payment method and that all information you provide is accurate.

You are solely responsible for all applicable taxes, customs duties, tariffs, value-added tax (VAT), goods and services tax (GST), and any other fees or charges imposed by any governmental authority in connection with your purchase and the importation of Products into your country [4†L14-L16]. These fees are not included in the Product price or shipping cost shown at checkout unless expressly stated otherwise. We recommend that you contact your local customs office for more information before placing your order.

6. Shipping and Delivery

We ship to most countries and regions worldwide. Please refer to our Shipping Policy for detailed information about shipping methods, delivery times, shipping costs, and any shipping restrictions that may apply to your location.

Delivery times are estimates only and are not guaranteed. We are not responsible for delays caused by customs clearance, carrier issues, natural disasters, or any other events beyond our reasonable control. Title and risk of loss for Products pass to you upon our delivery to the carrier.

For international shipments, you are the importer of record and must comply with all laws and regulations of the destination country. Products may be subject to import restrictions, and it is your responsibility to ensure that the Products you order can be lawfully imported into your country.

7. Returns, Refunds, and EU Right of Withdrawal

7.1 General Return Policy

We want you to love your press-on nails! Due to the nature of our products (personal care items intended for wear), we generally do not accept returns for hygiene reasons unless the Product is defective or damaged upon arrival.

We accept returns within 30 days of delivery only under the following conditions:

• The Product is defective or damaged at the time of delivery;

• The Product received is significantly different from what was ordered (e.g., wrong size, wrong design).

To request a return, please contact us at [email protected] with your order number and clear photos showing the issue.

Returns are not accepted for:

• Products that have been worn, tried on, or altered in any way;

• Products returned without original packaging;

• Change of mind or fit preference.

7.2 EU Right of Withdrawal (For Customers in the European Union and UK)

If you are a consumer located in the European Union or the United Kingdom, you have the right to withdraw from this contract within 14 days without giving any reason, as required under EU Consumer Rights Directive 2011/83/EU and applicable UK consumer laws [10†L8-L9][4†L17-L22].

Withdrawal Period: The withdrawal period expires 14 days after the day on which you acquire, or a third party other than the carrier and indicated by you, acquires physical possession of the goods.

Hygiene Exception: Please note that for reasons of hygiene and consumer protection, the right of withdrawal does NOT apply to sealed goods that are not suitable for return due to health protection or hygiene reasons if they have been unsealed after delivery. Press-on nails are considered personal care items. We strongly recommend that you examine the product without breaking the seal or trying them on. Once the seal is broken or the product has been worn/tried on, the right of withdrawal no longer applies.

How to Exercise Your Withdrawal Right: To exercise your right of withdrawal, you must inform us of your decision by an unequivocal statement (e.g., a letter sent by post or email).

Effects of Withdrawal: If you withdraw from this contract, we shall reimburse you for all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us). We may make a deduction from the reimbursement for loss in value of the goods supplied if the loss is the result of unnecessary handling by you. We will carry out such reimbursement within 14 days from the day on which we are informed about your decision to withdraw from this contract.

8. Intellectual Property

All content included on our Site, such as text, graphics, logos, images, product designs, audio clips, digital downloads, data compilations, and software, is the property of [Your Business Name] or its content suppliers and is protected by international copyright, trademark, patent, trade secret, and other intellectual property or proprietary rights laws.

You may not reproduce, distribute, display, sell, lease, transmit, create derivative works from, translate, modify, reverse-engineer, disassemble, decompile, or otherwise exploit this Site or any portion of it unless expressly permitted by us in writing.

Our press-on nail designs, product photography, and branding are our exclusive intellectual property. Any unauthorized use may result in legal action.

9. User-Generated Content and Reviews

You may have the opportunity to post reviews, comments, photos, and other content (collectively, "User Content") on our Site. By posting User Content, you grant us a non-exclusive, worldwide, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content throughout the world in any media.

You represent and warrant that you own or otherwise control all of the rights to the User Content you post, and that such User Content does not violate these Terms or any applicable law.

We reserve the right to remove or edit any User Content for any reason or no reason, including User Content that we determine to be offensive, inappropriate, or in violation of these Terms.

10. Prohibited Uses

In addition to other prohibitions as set forth in these Terms, you are prohibited from using the Site or its content:

• For any unlawful purpose;

• To solicit others to perform or participate in any unlawful acts;

• To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances;

• To infringe upon or violate our intellectual property rights or the intellectual property rights of others;

• To harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability;

• To submit false or misleading information;

• To upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Site;

• To collect or track the personal information of others;

• To spam, phish, pharm, pretext, spider, crawl, or scrape;

• For any obscene or immoral purpose; or

• To interfere with or circumvent the security features of the Site.

We reserve the right to terminate your use of the Site for violating any of the prohibited uses.

11. Disclaimer of Warranties; Limitation of Liability

11.1 Disclaimer of Warranties

The Site And All Products And Services Delivered To You Through The Site Are (Except As Expressly Stated By Us) Provided "As Is" And "As Available" For Your Use, Without Any Representation, Warranties, Or Conditions Of Any Kind, Either Express Or Implied, Including All Implied Warranties Or Conditions Of Merchantability, Merchantable Quality, Fitness For A Particular Purpose, Durability, Title, And Non-infringement.

11.2 Limitation of Liability

To The Maximum Extent Permitted By Applicable Law, In No Event Shall We, Our Directors, Officers, Employees, Affiliates, Agents, Contractors, Interns, Suppliers, Service Providers, Or Licensors Be Liable For Any Injury, Loss, Claim, Or Any Direct, Indirect, Incidental, Punitive, Special, Or Consequential Damages Of Any Kind, Including, Without Limitation, Lost Profits, Lost Revenue, Lost Savings, Loss Of Data, Replacement Costs, Or Any Similar Damages, Whether Based In Contract, Tort (Including Negligence), Strict Liability, Or Otherwise, Arising From Your Use Of The Site Or Any Products Procured Using The Site, Or For Any Other Claim Related In Any Way To Your Use Of The Site Or Any Product, Including, But Not Limited To, Any Errors Or Omissions In Any Content, Or Any Loss Or Damage Of Any Kind Incurred As A Result Of The Use Of The Site Or Any Content (Or Product) Posted, Transmitted, Or Otherwise Made Available Via The Site, Even If Advised Of Their Possibility.

Because Some States Or Jurisdictions Do Not Allow The Exclusion Or The Limitation Of Liability For Consequential Or Incidental Damages, In Such States Or Jurisdictions, Our Liability Shall Be Limited To The Maximum Extent Permitted By Law, And In Any Event Shall Not Exceed The Total Amount Paid By You For The Product Giving Rise To The Claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Tnailhour and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys‘ fees, made by any third party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third party.

13. Governing Law, Dispute Resolution, and International Considerations

13.1 Governing Law

This section and all related disclaimers shall be interpreted and enforced in accordance with the laws of the United States, as applicable, together with all other relevant local laws. This includes, without limitation, the laws of the merchant’s place of business registration（NY）, the jurisdictions in which our business activities are conducted, and any legal, regulatory, or compliance obligations arising from the jurisdictions of our partners, acquirers, or third-party service providers.

13.2 Dispute Resolution – Informal Negotiations

To expedite resolution and reduce the cost of any dispute, controversy, or claim related to these Terms (each a "Dispute"), you and we agree to first attempt to negotiate any Dispute informally for at least 30 days before initiating any arbitration or court proceeding. Such informal negotiations will commence upon written notice from one party to the other.

13.3 Mandatory Arbitration (For Customers Outside the EU)

For customers located outside the European Union, any Dispute arising out of or relating to these Terms or the Products shall be resolved exclusively by binding arbitration administered by [choose a reputable arbitration body, e.g., the American Arbitration Association (AAA) or JAMS] in accordance with its commercial arbitration rules. The arbitration shall take place in [City, State/Country], and judgment on the arbitration award may be entered in any court having jurisdiction thereof.

13.4 No Class Actions

You and we agree that any Dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action.

13.5 EU Consumer Protections

If you are a consumer located in the European Union or the United Kingdom, nothing in these Terms shall deprive you of the mandatory consumer protection rights granted to you under the laws of your country of residence. In particular:

You have the 14-day right of withdrawal as set forth in Section 7.2;

We are obliged to provide Products that conform to the contract, are of satisfactory quality, and are fit for purpose;

14. Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any other remaining provisions.

15. Termination

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Site, or when you cease using our Site.

If in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Site (or any part thereof).

16. Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. These Terms and any policies or operating rules posted by us on this Site or in respect to the Site constitute the entire agreement and understanding between you and us and govern your use of the Site, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms).

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

17. Contact Information

Questions about the Terms of Service should be sent to us at:

📧 Email: [email protected]
🕖 Customer Service: Mon‑Fri, 10:00–19:30