Shipping Policy

Thank you for shopping at Tnailhour. We are committed to delivering your beautiful press-on nails in a timely and reliable manner. Please read our shipping policy carefully.

1. Processing Time

• All orders are processed within 1–3 business days (excluding weekends and holidays).

• You will receive a confirmation email with tracking information once your order has been shipped.

2. Shipping Rates & Delivery Time

• We offer standard shipping for our customers

• Delivery times are estimates and may vary due to carrier delays, weather, or peak seasons.

📌 Please see the checkout page for detailed shipping costs. Shipping costs vary depending on the country and the mode of transport.

3. International Shipping

Currently, we primarily ship to the United States, Canada, the United Kingdom, France, Germany, Italy, Spain, Portugal, and Australia. Customers in other countries (such as Asia and Africa) should contact our customer service for a shipping quote. International orders may incur additional customs duties, taxes, or other charges, which are borne by the buyer.

4. Order Tracking

Once your order ships, you will receive a tracking link by email. Please allow 24–48 hours for the tracking information to update.

5. Incorrect Shipping Address

It is your responsibility to provide a complete and accurate shipping address at checkout. If a package is returned to us due to an incorrect or undeliverable address, we will contact you to arrange reshipment. Additional shipping fees may apply.

6. Lost or Stolen Packages

We are not liable for packages lost or stolen after delivery confirmation. If your tracking shows “delivered” but you have not received the package, please check with your neighbors or local post office first. For lost-in-transit packages (no delivery scan within 15 business days after the estimated date), please email us within 30 days, and we will investigate and either reship or refund at our discretion.

7. Customs, Duties & Taxes (for rare international orders)

Any applicable customs fees, import duties, or taxes are the customer’s sole responsibility. We are not responsible for delays caused by customs clearance.

8. Contact Us

If you have any questions about your shipment, please contact us at:

📧 Email: [email protected]
📱 Customer Service: Mon‑Fri, 10:00–19:30