Return & Refund Policy

1. 30-Day Return Guarantee

We accept returns for most unused, undamaged, and resalable press‑on nail sets within 30 days from the date you receive your order.

For EU consumers: Under EU law you have a 14‑day right of withdrawal. We voluntarily extend that period to 30 days – so you have even more time to decide.

2. Conditions for Return – Hygiene & Safety

Because press‑on nails are personal care products, we cannot accept returns if the product has been opened, tried on, or shows any signs of wear (e.g., scratches, glue residue, bent nails). 

To qualify for a return:

• Request initiated within 30 days of delivery.

• All original accessories (file, glue tabs, alcohol pad, wooden stick, etc.) are included.

• Nails are unused, unaltered, scratch‑free, and without any adhesive residue.

• Original packaging is intact (not torn or heavily wrinkled).

• Not a custom‑made set (see section 7).

EU consumers: If you break the hygiene seal or try on the nails, you lose the right of withdrawal – this is allowed under EU law for sealed goods that are unsealed after delivery.

3. Non‑returnable items

The following cannot be returned:

• Returns requested after 30 days.

• Any set that has been opened, tried on, or shows wear (fingerprints, scratches, glue marks).

• Damage caused by the buyer (e.g., broken by force, soaked in water, bent by heat).

• Custom‑sized sets (where you provided individual nail widths), personalized prints/designs, or final‑sale / clearance items.

• Returns sent without prior customer service approval (RMA).

4. How to Return

1. Contact us at [email protected] or via our contact form. Provide your order number, reason for return, and clear photos of the product.

2. You will receive a Return Merchandise Authorization (RMA) and our return address within 1‑2 business days.

3. Pack the item securely, write the RMA number on the outside of the package, and ship it back.

   • Return shipping cost is paid by the buyer, unless the return is due to our error (defect or wrong item).

4. After we receive the return, we will inspect it within 3‑5 business days. If conditions are met, a refund will be issued to your original payment method.

Refund timing: Usually 3‑5 business days, depending on your bank or payment provider.

5. Shipping Costs & Refund Deductions

Original shipping cost is not refunded unless the return is due to a verifiable error on our side (defect or wrong item).

• For EU consumers: If you exercise your right of withdrawal, we may only deduct the direct cost of returning the goods if you chose a more expensive shipping method than our standard option. We clearly state that standard return shipping is at your cost unless the product is defective.

6. Defective or Wrong Items (Quality Guarantee)

If you receive a press‑on nail set with any of the following issues, contact us within 7 days of delivery:

• Clear breakage or cracks

• Major print misalignment or colors dramatically different from product photos (not due to screen differences)

• Missing pieces (e.g., 8 nails instead of 10)

We will offer a free replacement or a full refund (including original shipping costs). Please provide: order number + photos/video of the issue + picture of the outer packaging.

7. Custom & Standard Sizing

Please measure carefully before ordering a custom‑sized set.

8. Refund Method & Amount

• Refund will be issued to the original payment method (credit card, PayPal, Shop Pay, etc.).

• Amount refunded = Product price
  – (return shipping cost, if the return is not our fault)
  – (original shipping cost, if not a full‑order refund due to our error)

• Discount codes/store credits are not refunded as cash. We may, at our discretion, reissue a same‑value coupon for valid returns.

9. Exchanges

We do not offer direct exchanges. If you want a different style or size, please return the original item (following the return process) and place a new order.

10. Contact Information

📧 Email: [email protected]
📱 Customer Service: Mon‑Fri, 10:00–19:30