FAQs

Orders & Payment

1. Can I place an order from my country?
Yes! We sell worldwide. Simply enter your correct shipping address and contact information at checkout.

2. What payment methods do you accept?
We accept various payment methods to serve global customers:

• Major credit cards (Visa, Mastercard, American Express)

• PayPal

• Apple Pay / Google Pay (depending on your device/region)

• Afterpay / Klarna

3. Can I modify or cancel my order after placing it?

• Our system processes orders automatically after payment. Please contact us within 1 hour to request any changes or cancellations.

• After 1 hour, or once the order status becomes “picking/packing”, we cannot modify or cancel it. In that case, please refer to our Return & Refund policy.

4. How can I track my order?
Log in to your account → “My Orders” → click on the order to view status. Once your order is shipped, you will receive an email/SMS with a tracking number.

Shipping & Customs

5. How long will delivery take?

• Processing time: 1‑3 business days (custom sets may take 3‑5 business days)

• Estimated shipping time:

  • Express transport （Only supports the US, UK, Germany, France, Italy, and Spain）: 5‑7 business days

  • Standard transport: 7‑10 business days

  • Economy transport: 8‑15 business days

  • Note: Delays may occur in remote areas, during holidays, or during extreme weather.

6. Do I have to pay customs duties or import taxes?

• It depends on your country’s regulations.

• For most countries (e.g., USA, Germany, France), small parcels are often duty‑free. However, if your order value exceeds your country’s de minimis threshold (e.g., €22 in the EU, £135 in the UK), customs fees may be borne by you (the buyer).

• Important: We have no control over customs. Duties are not collected by us. Please check your local customs policy before ordering. If a package is returned or destroyed due to unpaid duties, the loss will be the buyer’s responsibility.

7. My package is lost/held by customs. What should I do?

• First, check the tracking status and contact your local carrier (USPS, Royal Mail, DHL, etc.).

• If the package is confirmed lost in transit, please contact us within 15 days of shipment. We will initiate a logistics investigation and arrange a replacement or refund. Failure to report within 15 days will be considered as successful delivery.

Press‑On Nail Products

8. How do I choose the right size?

• We offer sizes [S / M / L / custom] or [size 0‑9].

• Key step: Use a soft ruler to measure the widest part of your natural nail bed (in mm) – not the length. Then compare with the size chart provided on each product page.

• Note: Sizing varies between brands. Do not rely on your usual S/M/L size. Always measure before ordering. 

9. How long can a set of press‑on nails last? How to make them last longer?

• Jelly glue (adhesive tabs): Temporary wear, 3‑7 days – reusable. Good for photos, parties.

• Nail glue: Strong hold, 2‑4 weeks – but requires glue remover for safe removal.

• Best practice: Clean your nails with an alcohol pad, push back cuticles, lightly buff the nail surface, and choose an adhesive tab/glue that is slightly smaller than your nail.

10. Can I reuse press‑on nails?

• With jelly glue: Yes, you can remove them easily and reuse.

• With nail glue: Removal may damage the artwork on the back of the nail, making reuse difficult.

• We recommend buying a glue remover and a storage box to extend the life of your press‑ons.

11. Why does the color look slightly different from the product photos?
We do our best to show accurate colors using professional equipment. However, minor color differences (especially for bright/neon shades) due to different screen displays are normal and not considered a defect. If you are very sensitive to color accuracy, please order with care.

Returns & Refunds 

12. What is your return/refund policy?

• Press‑on nails (unopened, unused, original packaging intact): 30‑day change‑of‑mind return accepted. Buyer pays return shipping.

• Press‑on nails (opened or tried on): Not eligible for return for hygiene and safety reasons. If you received a defective product (e.g., broken, stained), please contact us within 48 hours of delivery with photos/videos. We will send a replacement or issue a refund.

• Nail tools (unused): 30‑day change‑of‑mind return accepted. For quality issues, we cover return shipping.

• Used tools (e.g., cuticle nipper with skin residue, lamp with cured gel on it): Cannot be returned.

13. I received the wrong or damaged item. What should I do?
We apologize! Please contact us within 3 business days of delivery at [email protected] with:

1. Order number

2. Photo of outer packaging

3. Clear photo(s) or short video showing the problem
   We will arrange a replacement or refund promptly.

Other Common Questions

14. Do you have customer support? How long does it take to reply?
Yes. Please reach out to us on our website or email [email protected].
Response time: Monday – Friday, 10:00 – 19:30. We reply within 24-48 hours (weekends and holidays may be slightly slower).

15. I didn’t receive my order confirmation/tracking update. What should I do?

• First, check your spam/junk folder.

• If still missing, your email address may have been mistyped. Please contact us with your order number and an alternative email address, and we will resend the information.